Shipping Policy

Thank you for shopping with us! Below you’ll find details about our shipping process, timelines, and policies.

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Processing Time

• All orders are processed within 4-5 days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification once your order has shipped.

• During high-volume periods (sales, holidays, etc.), processing times may be slightly longer.

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Shipping Rates & Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• We offer the following shipping options:

  • Standard Shipping: £14.99 for orders below £100

  • Free Shipping: Available for orders over £100

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Order Tracking

• Once your order ships, you’ll receive an email with a tracking number.

• Please allow up to 48 hours for tracking information to become available.

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Shipping Delays

• While we strive to deliver on time, delays may occur due to:

  • High order volumes

  • Carrier delays

  • Weather conditions

  • Customs inspections (for international orders)

We appreciate your patience in such cases.

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Damaged or Lost Orders

• If your order arrives damaged, please contact us immediately at Sales@apeandoak.com with photos of the damage.

• If your package is lost in transit, we will assist in filing a claim with the carrier and, where possible, issue a replacement or refund.

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Contact Us

If you have any questions about this Shipping Policy, feel free to contact us at:

📧 Sales@apeandoak.com